Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent and become the heart of our luxury hotel experience. We're seeking passionate professionals to deliver exceptional guest services while embodying our commitment to excellence. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of Philadelphia's most vibrant hospitality environments.
Responsibilities
- Manage guest check-in/check-out processes with precision and efficiency
- Handle reservations, inquiries, and special requests via phone, email, and in-person
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams to ensure seamless operations
- Resolve guest concerns promptly and professionally
- Utilize property management systems for room assignments and inventory tracking
- Uphold brand standards and safety protocols at all times
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management systems (e.g., Opera, Delphi)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities under pressure
- Valid Pennsylvania driver's license (if required for errands)
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of local attractions and transportation