Job Description
Join our award-winning luxury hotel in the heart of Dallas! We're seeking passionate hospitality professionals to elevate our guest experience. As a Front Desk Agent, you'll be the welcoming face of our establishment, ensuring seamless check-ins and personalized service. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of Texas's most vibrant cities.
Responsibilities
- Manage guest check-in/check-out processes with precision and warmth
- Handle reservation inquiries and room assignments efficiently
- Resolve guest concerns promptly using problem-solving skills
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Utilize hotel management systems for inventory and billing
- Uphold brand standards through exceptional service delivery
Qualifications
- Minimum 1 year hotel or customer service experience
- Proficiency in Opera or PMS systems
- Strong communication and conflict resolution abilities
- Flexible schedule including nights/weekends/holidays
- Valid Texas driver's license (if valet required)
- Basic knowledge of local attractions and transportation
- Ability to multitask in high-pressure situations
- High school diploma or equivalent required