Job Description
Join our award-winning team as a Front Desk Agent at Chicago's most luxurious urban retreat! We're seeking charismatic professionals to deliver exceptional guest experiences at our downtown landmark hotel. This full-time role offers competitive compensation, comprehensive benefits, and career advancement opportunities in the heart of the Windy City.
As the first point of contact for our discerning international clientele, you'll embody our commitment to impeccable service. Enjoy working in a stunning Art Deco environment with state-of-the-art amenities, including our renowned rooftop lounge and spa. We provide extensive training, flexible scheduling, and a supportive team culture that celebrates excellence in hospitality.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm, personalized service
- Manage reservation systems, room assignments, and VIP guest requests
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments, maintain accurate billing records, and reconcile cash drawers
- Coordinate with housekeeping, concierge, and security teams for seamless operations
- Upsell hotel amenities, dining packages, and local experiences
- Maintain security protocols and confidential guest information
Qualifications
- Minimum 1 year hotel front desk or high-end customer service experience
- Proficiency in Opera, Amadeus, or similar property management systems
- Exceptional communication skills with fluency in English; Spanish a plus
- Ability to multitask in fast-paced environments while maintaining composure
- Strong problem-solving skills with attention to detail
- Flexible availability including nights, weekends, and holidays
- Professional appearance and polished interpersonal demeanor