Job Description
Join our award-winning team at the heart of Nashville's vibrant hospitality scene! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences at our downtown property. Perfect for career starters, this role offers hands-on training in luxury hotel operations while immersing you in Music City's dynamic energy. Enjoy competitive pay, flexible scheduling, and growth opportunities within our renowned hotel group. If you're passionate about service and ready to launch your hospitality career, apply today!
Responsibilities
- Provide warm, professional check-in/check-out services to all guests
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping and maintenance teams for seamless operations
- Maintain accurate guest records and occupancy data in property management systems
- Process payments and manage cash handling procedures
- Act as local concierge with recommendations for attractions and dining
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred but not required
- Excellent communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with willingness to learn hotel software
- Strong problem-solving and conflict resolution abilities
- Flexible availability including nights, weekends, and holidays
- Positive attitude and passion for hospitality