Job Description
Join our award-winning hospitality team at Grand Plaza Hotel as a Front Desk Agent! We're seeking energetic individuals to deliver exceptional guest experiences in the heart of San Jose. No experience needed – we provide comprehensive training to launch your career in luxury hospitality. Enjoy competitive pay, benefits, and a vibrant downtown location. Perfect for career changers and recent graduates!
Responsibilities
- Check guests in/out with efficiency and warmth
- Manage reservations and room assignments
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate records
- Coordinate with housekeeping and maintenance teams
- Utilize hotel management systems (training provided)
- Uphold brand standards and safety protocols
Qualifications
- No prior experience required
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency
- Professional appearance and demeanor
- Ability to stand for extended periods
- Flexibility to work weekends/holidays
- Positive attitude and service mindset