Job Description
Join our award-winning luxury hotel chain as a Front Desk Agent and become the heart of our guest experience! We're seeking charismatic professionals to deliver exceptional service in our newly renovated downtown Pittsburgh location. Enjoy competitive benefits, career growth opportunities, and a vibrant team culture. If you're passionate about hospitality and creating memorable moments, apply today to start your journey with industry leaders.
Responsibilities
- Manage check-in/check-out processes with precision and efficiency
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments and maintain accurate reservation records
- Coordinate with housekeeping and maintenance teams for guest needs
- Upsell hotel amenities and services to enhance guest experience
- Maintain security protocols and confidential guest information
- Collaborate with management to optimize front desk operations
Qualifications
- Minimum 2 years hospitality or customer service experience
- Proficiency in hotel management software (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Pennsylvania driver's license preferred
- High school diploma or equivalent required
- Strong attention to detail and multitasking abilities