Job Description
The Grand Dallas is seeking a dedicated and personable Front Desk Agent to join our prestigious hospitality team. We are looking for a professional who embodies our core values of warmth, efficiency, and excellence in guest service. If you thrive in a fast-paced environment and enjoy creating memorable experiences for travelers, this is the opportunity for you.
As a key member of our front-of-house team, you will be the first point of contact for our guests, setting the tone for their entire stay. We offer a competitive benefits package, including health insurance, employee discounts, and a vibrant work culture.
Responsibilities
- Guest Relations: Greet all guests warmly and professionally upon arrival, assisting with check-in and check-out processes efficiently.
- Concierge Services: Provide information about local attractions, restaurants, and transportation options to enhance the guest experience.
- Reservation Management: Manage room reservations accurately using the Property Management System (PMS) and handle inquiries regarding availability and rates.
- Problem Resolution: Address guest complaints or issues immediately and escalate them to management when necessary to ensure a seamless stay.
- Front Desk Operations: Maintain the front desk area, manage the telephone switchboard, and handle incoming mail and packages.
- Housekeeping Liaison: Communicate room status and maintenance needs to the housekeeping department to ensure rooms are prepared for new arrivals.
- Financial Accuracy: Process payments accurately and maintain cash handling procedures in compliance with company policy.
Qualifications
- Experience: Previous experience in a hotel front desk or customer service role is preferred.
- Communication: Excellent verbal and written communication skills with a polite and welcoming demeanor.
- Technical Proficiency: Comfortable using computers and reservation software (e.g., Opera, Micros, or similar PMS).
- Language: Bilingual skills (English/Spanish) are a plus but not required.
- Availability: Ability to work flexible shifts, including weekends, holidays, and evenings.
- Professionalism: High attention to detail and a professional appearance.
- Education: High school diploma or equivalent required.