Job Description
Are you a people person looking to kickstart your career in the hospitality industry?
We are currently seeking a friendly and motivated Hotel Front Desk Associate to join our award-winning team at Grandview Mesa Hotel & Resort. We believe in fostering talent from within, which is why we are hiring with no experience required for this role. If you have a positive attitude and a passion for helping others, we want to hear from you!
As a member of our front-of-house team, you will be the first point of contact for our guests, setting the tone for their entire stay. We offer comprehensive training programs to ensure you feel confident and ready to succeed in a dynamic, fast-paced environment.
Why Join Us?
- Competitive Pay: Earn $15.00 - $18.00 per hour.
- No Experience Needed: We provide full on-the-job training.
- Growth Opportunities: Clear pathways to management roles within the hotel.
- Modern Environment: Work in a beautifully renovated facility with state-of-the-art amenities.
Responsibilities
- Greet guests warmly upon arrival and check them in/out efficiently using our property management system.
- Answer phone calls and respond to emails in a professional and timely manner.
- Handle guest inquiries, requests, and complaints with a focus on resolving issues to ensure guest satisfaction.
- Manage the front desk area, ensuring it remains clean, organized, and welcoming at all times.
- Process payments and maintain accurate daily financial records.
- Assist with hotel events and coordinate with housekeeping and maintenance staff as needed.
- Adhere to all hotel policies, safety procedures, and brand standards.
Qualifications
- A high school diploma or equivalent is preferred but not mandatory.
- Strong interpersonal and communication skills are essential.
- A positive, friendly, and service-oriented attitude.
- Ability to work flexible hours, including weekends and holidays.
- Basic computer literacy and the ability to learn new software quickly.
- Ability to stand for extended periods and lift up to 25 lbs.