Job Description
Join our award-winning team at Grand Miami Hotel, where luxury meets vibrant energy! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences in our iconic beachfront property. As the first point of contact, you'll embody Miami's signature hospitality while managing check-ins, reservations, and guest inquiries with precision and warmth. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of America's most exciting cities.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera PMS
- Handle reservation modifications, cancellations, and room assignments
- Resolve guest inquiries and concerns with professionalism and discretion
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and valet services
- Execute shift change procedures and end-of-day reconciliation
- Upsell hotel amenities and local attractions to enhance guest stays
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management systems (Opera PMS preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and multitasking abilities
- Valid Florida driver's license preferred
- Fluency in English; Spanish highly desirable
- High school diploma or equivalent required