Job Description
Join our award-winning hospitality team at the Metropolitan Hotel Group in downtown Seattle! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences in our luxury boutique hotel. This full-time role offers competitive pay, comprehensive benefits, and opportunities for career growth in Seattle's vibrant hospitality scene. Enjoy flexible shift work including evenings, weekends, and holidays while working in a dynamic environment that values teamwork and guest satisfaction.
What We Offer:
- Competitive hourly wage + performance bonuses
- Comprehensive health benefits (medical/dental/vision)
- Employee discounts on hotel stays and dining
- 401(k) with company match
- Professional development programs
Responsibilities
- Check-in/check-out guests efficiently using Opera PMS system
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns with empathy and professionalism
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Act as hotel ambassador providing local recommendations
- Maintain security protocols for guest and property safety
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Valid Washington State Food Handler's Card
- Basic knowledge of Seattle attractions and transportation
- Ability to stand for extended periods and lift 25 lbs
- Positive attitude with commitment to service excellence