Job Description
Join our award-winning hospitality team at the heart of Memphis! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences at our luxury downtown hotel. As the first point of contact, you'll embody Southern charm while managing seamless check-ins, resolving inquiries, and coordinating with housekeeping and maintenance teams. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of America's most vibrant cities.
Responsibilities
- Efficiently manage guest check-in/out processes using Opera PMS system
- Handle reservation modifications and room assignments with precision
- Resolve guest complaints with empathy and urgency
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Provide local recommendations to enhance guest experiences
- Execute upselling strategies for room upgrades and amenities
- Maintain security protocols for guest and property safety
Qualifications
- Minimum 1 year hotel front desk experience required
- Proficiency in Opera PMS or similar property management software
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Basic knowledge of Memphis tourism and attractions
- High school diploma or equivalent; hospitality degree preferred
- Flexible availability including nights, weekends, and holidays
- Valid Tennessee driver's license may be required