Job Description
Join our award-winning team at Grand Harbor Hotels & Resorts in Jacksonville, Florida! We're seeking passionate hospitality professionals to deliver exceptional guest experiences at our premier riverfront property. As a Front Desk Agent, you'll be the first point of contact for our discerning guests, combining warm Southern hospitality with seamless service excellence. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in one of Florida's most vibrant destinations.
Why Join Us?
• Competitive hourly pay plus tips
• Health, dental, and vision insurance
• Paid time off and holidays
• Employee discounts on hotel stays
• Professional development programs
Responsibilities
- Check guests in/out efficiently using Opera property management system
- Handle guest inquiries with professionalism and local expertise
- Process payments and manage cash drawer accurately
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and special packages
- Resolve guest complaints promptly and diplomatically
- Maintain clean and organized lobby area
- Assist with concierge services and local recommendations
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency in Opera or similar PMS systems
- Exceptional communication and multitasking skills
- Ability to work flexible shifts including weekends/holidays
- Valid Florida driver's license (required for airport runs)
- Basic knowledge of Jacksonville attractions and events
- High school diploma or equivalent required
- Must pass background check and drug screening