Job Description
Join our dynamic hospitality team at Grand Horizon Hotels as a Front Desk Agent in vibrant El Paso, TX! We're seeking customer-focused professionals to deliver exceptional guest experiences during day, evening, and overnight shifts. This full-time position offers competitive pay, comprehensive benefits, and opportunities for career growth in the heart of Texas.
Responsibilities
- Check guests in/out efficiently using PMS systems while maintaining accurate records
- Manage reservations, room assignments, and billing inquiries with precision
- Respond promptly to guest requests via phone, email, and in-person
- Process payments and manage cash drawer operations securely
- Coordinate with housekeeping and maintenance teams to resolve guest concerns
- Upsell hotel services and amenities to enhance guest satisfaction
- Maintain a clean, organized lobby environment at all times
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience
- Proficiency with hotel management software (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic math skills for cash handling and billing
- Spanish bilingual proficiency strongly preferred
- Valid Texas driver's license (if required for local errands)