Job Description
Welcome to The Plaza Wichita Hotel, where we redefine hospitality with warmth and professionalism. We are currently seeking a dynamic and welcoming Front Desk Agent to join our team. If you are looking for an immediate hire opportunity with a company that values its staff, we want to meet you.
In this role, you will be the first point of contact for our guests, setting the tone for a memorable stay. We pride ourselves on our premium service standards and our commitment to creating a positive work environment.
Responsibilities
- Greets guests warmly upon arrival and departure, ensuring a welcoming experience.
- Manages the front desk operations, including check-ins, check-outs, and room assignments.
- Handles guest inquiries via phone, email, and in-person with professionalism and efficiency.
- Processes payments and accurately balances daily financial reports.
- Maintains the cleanliness and organization of the front desk area and lobby.
- Assists with housekeeping coordination and special requests.
- Resolves guest complaints and issues promptly to ensure guest satisfaction.
Qualifications
- High school diploma or GED required; hospitality or customer service experience is a plus.
- Excellent verbal communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work a flexible schedule, including weekends, holidays, and evenings.
- Proficiency with basic computer applications and hotel management software (training provided).
- A friendly, professional, and approachable demeanor.