Job Description
Join New Orleans' premier hospitality destination! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences at our iconic downtown hotel. No experience required – we provide comprehensive training to launch your career in luxury hospitality. Enjoy competitive pay, comprehensive benefits, and work in the heart of the French Quarter. Perfect for career changers and recent graduates!
Responsibilities
- Deliver warm, professional greetings and check-in/check-out services for all guests
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping, maintenance, and valet teams to ensure seamless operations
- Resolve guest complaints promptly and escalate complex issues to management
- Maintain accurate guest records and confidentiality of sensitive information
- Process payments and manage cash drawer with accountability
- Act as hotel ambassador, providing local recommendations and event information
Qualifications
- High school diploma or equivalent (GED)
- No prior experience required – training provided!
- Exceptional communication and interpersonal skills
- Strong attention to detail and problem-solving abilities
- Basic computer literacy and comfort with reservation systems
- Ability to stand for extended periods and lift up to 25 lbs
- Flexible availability including nights, weekends, and holidays
- Positive attitude with genuine passion for guest service