Job Description
Join our award-winning team at Harborview Hospitality Group as a Front Desk Agent! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences at our premier oceanfront property in Long Beach. If you're passionate about creating memorable stays and thrive in a dynamic environment, apply today to become the face of our luxury resort.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage room inventory and coordinate housekeeping operations
- Resolve guest inquiries and complaints with empathy and professionalism
- Process payments and maintain accurate financial records
- Collaborate with concierge and F&B teams for seamless service delivery
- Execute upselling strategies to enhance revenue
- Ensure lobby area maintains pristine appearance at all times
Qualifications
- 2+ years front desk experience in luxury hotel environment
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Valid California Food Handler Card (within 30 days of hire)
- Ability to work flexible shifts including nights/weekends/holidays
- Basic knowledge of Long Beach attractions and transportation
- High school diploma or equivalent required