Job Description
Join our award-winning team at Grand Horizon Hotels as a Front Desk Agent! We're seeking friendly, energetic individuals to create memorable experiences for our guests. No prior experience required – we provide comprehensive training to ensure your success. If you're passionate about hospitality and excel in fast-paced environments, this is your opportunity to launch a rewarding career in the hotel industry.
Responsibilities
- Check in/out guests efficiently with warm, professional demeanor
- Manage reservations and room assignments using PMS software
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards through exceptional service delivery
- Sell hotel amenities and local attractions to enhance guest experience
Qualifications
- No experience required – training provided
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to multitask in busy environments
- Basic computer proficiency
- Customer service mindset with problem-solving abilities
- Flexibility to work evenings, weekends, and holidays
- Positive attitude and team player mentality