Job Description
Join our award-winning hospitality team at Grand Horizon Hotels in the heart of Seattle! We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences while managing dynamic shift schedules. This full-time role combines exceptional customer service with operational excellence in our vibrant downtown location. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of America's most exciting cities.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm professionalism
- Manage multi-line phone systems and coordinate guest requests efficiently
- Process reservations and maintain accurate room status tracking
- Resolve guest inquiries and conflicts with tact and urgency
- Collaborate with housekeeping, maintenance, and security teams
- Execute shift handovers and maintain detailed incident reports
- Upsell hotel amenities and maximize revenue opportunities
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management systems (e.g., Opera, PMS)
- Strong problem-solving and conflict resolution abilities
- Flexible availability to work evenings, weekends, and holidays
- Excellent communication and multitasking skills
- Ability to stand for extended periods and lift 25 lbs
- Valid Washington State Food Handler's card preferred