Job Description
Join our award-winning team at the Austin Grand Hotel, where exceptional service meets vibrant Texas hospitality! We're seeking a dynamic Front Desk Agent to create memorable experiences for our guests. This full-time position offers competitive pay, comprehensive benefits, and opportunities for growth in one of Austin's premier luxury destinations. If you're passionate about delivering 5-star service and thrive in a fast-paced environment, apply today to become part of our family!
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations and room assignments with precision
- Resolve guest inquiries and concerns promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services to enhance guest experiences
- Maintain a clean and organized front desk area
Qualifications
- 1+ years of hotel front desk or customer service experience
- Proficiency in property management systems (e.g., Opera, Fidelio)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities under pressure
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required
- Texas hotel/motel operator license preferred