Job Description
Join our award-winning luxury hotel in the heart of downtown Detroit as a Front Desk Agent! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences and drive operational excellence. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities within our renowned brand. If you thrive in fast-paced environments and possess a passion for service, apply today to become the face of our hospitality legacy.
Responsibilities
- Manage seamless guest check-in/check-out processes using PMS systems
- Handle reservation inquiries, modifications, and room assignments
- Process payments, manage cash handling, and reconcile daily transactions
- Resolve guest concerns with empathy and solution-oriented approaches
- Collaborate with housekeeping, maintenance, and security teams
- Execute upselling strategies for room upgrades and amenities
- Maintain accurate guest preference records for personalized service
- Adhere to brand standards and safety protocols
Qualifications
- High school diploma or equivalent required; hospitality degree preferred
- 1+ years front desk or customer service experience in luxury/hotel settings
- Proficiency in Opera, Cloudbeds, or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations with composure
- Valid Michigan driver's license and clean driving record
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Detroit attractions and local transportation