Job Description
Join our award-winning team at Grand Harbor Hospitality as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences at our premier Baltimore waterfront location. This full-time position offers competitive compensation, comprehensive benefits, and opportunities for career growth in the dynamic hospitality industry.
What We Offer:
- Competitive salary + performance bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Complimentary hotel stays
- Professional development programs
Work Environment: Fast-paced, guest-centric environment with rotating shifts including nights, weekends, and holidays.
Responsibilities
- Check in/out guests efficiently using property management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and services to guests
- Maintain a clean and organized front desk area
- Complete daily shift reports and administrative tasks
Qualifications
- High school diploma or equivalent required
- Minimum 1 year hospitality or customer service experience
- Proficiency with PMS systems (Opera, Fidelio preferred)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities under pressure
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Baltimore area attractions
- Valid driver's license (required for airport runs)