Job Description
Join our award-winning hospitality team as a Front Desk Agent at the heart of Detroit's vibrant downtown! We're seeking passionate individuals to deliver exceptional guest experiences at our luxury boutique hotel. No prior experience required – we provide comprehensive training to launch your hospitality career. Enjoy competitive pay, flexible scheduling, and growth opportunities within our renowned hotel chain. Perfect for career changers and recent graduates looking to make their mark in the service industry.
Responsibilities
- Check in/out guests efficiently while maintaining warm, professional interactions
- Manage reservations, room assignments, and billing systems with precision
- Address guest inquiries and resolve concerns promptly to ensure satisfaction
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and handle cash transactions accurately
- Perform daily audits and maintain detailed records
- Uphold brand standards through exceptional service and cleanliness
Qualifications
- High school diploma or equivalent (GED accepted)
- No prior experience required – training provided
- Strong communication and interpersonal skills
- Basic computer proficiency and ability to learn hotel systems
- Ability to multitask in a fast-paced environment
- Attention to detail and problem-solving abilities
- Flexible availability including nights, weekends, and holidays
- Positive attitude and commitment to guest satisfaction