Job Description
Join our award-winning luxury hotel in downtown Minneapolis as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences while managing check-in/out processes, reservations, and guest inquiries. Enjoy competitive pay, comprehensive benefits, and career growth in one of America's most vibrant hospitality destinations.
Responsibilities
- Efficiently manage guest check-in/check-out procedures with accuracy and professionalism
- Handle reservation inquiries, modifications, and room assignments using property management systems
- Resolve guest concerns promptly while maintaining service excellence standards
- Process payments, maintain financial records, and balance daily transactions
- Coordinate with housekeeping, maintenance, and valet teams for seamless operations
- Act as local tourism resource providing recommendations for attractions and dining
Qualifications
- Minimum 1 year hotel front desk or high-end customer service experience
- Proficiency in Opera or similar property management software
- Exceptional communication and conflict resolution abilities
- Flexible availability including nights, weekends, and holidays
- Valid Minnesota driver's license preferred
- Basic knowledge of Minneapolis tourism and transportation systems