Job Description
Join the prestigious Grand Hospitality Denver team as a Front Desk Agent and become the heart of our luxury guest experience! We're seeking a charismatic professional to deliver exceptional service in our award-winning downtown property. Enjoy competitive benefits, career growth opportunities, and work in Denver's vibrant hospitality scene. If you're passionate about creating memorable stays and thrive in fast-paced environments, apply today!
Responsibilities
- Provide exceptional guest check-in/check-out experiences with personalized service
- Manage reservations, room assignments, and billing inquiries with precision
- Address guest concerns promptly and coordinate with housekeeping/security teams
- Process payments, maintain accurate records, and manage cash handling procedures
- Act as local tourism resource, recommending attractions and dining options
- Operate property management systems (e.g., Opera, RMS) efficiently
- Collaborate with concierge and valet teams for seamless guest experiences
Qualifications
- Minimum 2 years hotel front desk or high-end customer service experience
- Proficiency in property management systems and reservation software
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations with attention to detail
- Valid Colorado hospitality or alcohol service certification preferred
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Denver tourism and local attractions
- Professional appearance and positive attitude