Job Description
Join our award-winning team at the prestigious Grand Hotel Oakland as a Front Desk Agent! We're seeking enthusiastic individuals with a passion for hospitality to be the first point of contact for our guests. No experience required – we provide comprehensive training to help you excel in this dynamic role. Enjoy competitive benefits, career growth opportunities, and a vibrant work environment in the heart of downtown Oakland.
Responsibilities
- Deliver exceptional guest service through check-in/check-out procedures and concierge support
- Manage reservations, room assignments, and billing inquiries with precision
- Handle guest complaints promptly and escalate complex issues to management
- Maintain accurate records using our property management system
- Collaborate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain secure cash handling procedures
- Uphold brand standards through consistent service excellence
Qualifications
- No prior experience required – we welcome career changers and recent graduates
- Exceptional communication and interpersonal skills
- Proficiency with basic computer systems and reservation software
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Professional appearance and positive attitude
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required