Job Description
Join our award-winning hospitality team at Grand Plaza Hotels as a Front Desk Agent! We're seeking dynamic professionals to deliver exceptional guest experiences in the heart of Seattle. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for career growth in a vibrant urban environment. If you're passionate about service excellence and thrive in fast-paced settings, apply today to become part of our family!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries and resolve concerns with empathy and professionalism
- Process payments and manage cash drawer with strict adherence to protocols
- Coordinate with housekeeping, maintenance, and valet services
- Execute upselling strategies for room upgrades and amenities
- Maintain detailed logs of guest requests and incident reports
- Contribute to a positive team culture through collaborative communication
Qualifications
- Minimum 1 year experience in hospitality or customer service role
- Proficiency with Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and multitasking abilities
- Basic knowledge of Seattle attractions and transportation
- Valid Washington State Food Handler's Card (or willingness to obtain)
- High school diploma or equivalent required