Job Description
Join our vibrant hospitality team at Grand Plaza Hotel as a Front Desk Agent! We're seeking a charismatic professional to deliver exceptional guest experiences in the heart of NYC. Enjoy weekly pay and flexible shift work while managing check-ins, resolving inquiries, and ensuring seamless operations. Perfect for detail-oriented individuals who thrive in dynamic environments!
Responsibilities
- Process guest check-ins/check-outs efficiently using hotel management systems
- Manage reservations, room assignments, and billing inquiries
- Coordinate with housekeeping and maintenance teams for guest requests
- Handle guest complaints with empathy and problem-solving skills
- Maintain accurate logs of key cards, incidents, and payments
- Uphold brand standards through professional communication
- Support concierge services for local recommendations
Qualifications
- 1+ years customer service or hospitality experience preferred
- Exceptional communication and conflict resolution abilities
- Proficiency in hotel software (Opera, Fidelio) or similar systems
- Flexible availability for evening/weekend/holiday shifts
- Basic math and cash handling accuracy
- High school diploma or equivalent required
- Ability to stand for extended periods