Job Description
Join our award-winning hospitality team at Grand Plaza Hotels as a Front Desk Agent! We're seeking passionate professionals to deliver exceptional guest experiences in the heart of downtown Chicago. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a dynamic luxury environment. If you thrive in fast-paced settings and excel at creating memorable moments, apply today!
Responsibilities
- Check in/out guests efficiently while maintaining accurate records
- Manage room assignments and reservations using property management systems
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain secure cash handling procedures
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through exceptional service delivery
- Assist with VIP guest arrangements and special requests
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (e.g., Opera, StayNTouch)
- Strong communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic knowledge of hotel operations and local attractions
- Flexible availability including nights, weekends, and holidays
- Valid work authorization and clean background check