Job Description
Join our award-winning team as a Front Desk Agent at the luxurious Grand Atlanta Hotel! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences in the heart of downtown Atlanta. This full-time role offers competitive compensation, comprehensive benefits, and career growth opportunities within our global hospitality brand.
Why You'll Love Working Here:
• Competitive hourly wages with performance-based bonuses
• Health, dental, and vision insurance after 60 days
• Complimentary hotel stays worldwide
• 401(k) with company match
• Professional development programs
Responsibilities
- Check-in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries and resolve complaints with professionalism and empathy
- Process payments, manage cash drawers, and balance daily transactions
- Coordinate with housekeeping and maintenance departments for guest requests
- Operate property management systems (e.g., Opera, RMS) and POS terminals
- Uphold brand standards for cleanliness and safety protocols
- Assist with concierge services and local area recommendations
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management software and MS Office Suite
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid driver's license and reliable transportation
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of Atlanta attractions and transportation systems
- Ability to stand for extended periods and lift up to 25 lbs