Job Description
Join the heart of New Orleans hospitality at the Grand Orleans Hotel! We're seeking a passionate Front Desk Agent to deliver exceptional guest experiences in the vibrant French Quarter. As the first point of contact, you'll create memorable stays while showcasing the city's legendary charm. Enjoy competitive compensation, comprehensive benefits, and career growth in a luxury setting.
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Handle reservations, inquiries, and resolve guest concerns promptly
- Process payments and maintain accurate billing records
- Collaborate with housekeeping and maintenance teams for seamless operations
- Utilize hotel management systems to optimize occupancy and upsell services
- Uphold brand standards while promoting local attractions and events
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Louisiana hospitality certification preferred
- Deep knowledge of New Orleans attractions and transportation