Job Description
Join our award-winning luxury hotel in the heart of Los Angeles as a Front Desk Agent! We're seeking dynamic professionals to deliver exceptional guest experiences during morning, evening, and overnight shifts. This role combines hospitality excellence with operational precision in a fast-paced environment.
Our team offers competitive compensation, comprehensive benefits, and career advancement opportunities. Enjoy complimentary hotel stays, flexible scheduling, and a vibrant downtown location near iconic attractions. Perfect for career-driven individuals passionate about creating memorable guest moments.
Responsibilities
- Manage guest check-ins/checkouts efficiently using Opera/PMS systems
- Handle reservation modifications and room allocations with precision
- Process payments and maintain accurate financial documentation
- Resolve guest inquiries and complaints with professionalism
- Coordinate with housekeeping and maintenance teams
- Execute emergency procedures and security protocols
- Upsell hotel amenities and services
Qualifications
- 1+ years hotel front desk experience required
- Proficiency in property management systems (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (mornings, evenings, weekends)
- Basic knowledge of Los Angeles attractions and services
- High school diploma or equivalent
- Valid California driver's license preferred
- Ability to stand for extended periods