Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent and become the heart of our guest experience in vibrant Jacksonville, FL. We're seeking passionate hospitality professionals to deliver exceptional service at our downtown riverfront property. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of Florida's most dynamic cities.
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Handle reservations, room assignments, and billing inquiries
- Resolve guest complaints promptly and escalate complex issues
- Coordinate with housekeeping, maintenance, and dining teams
- Maintain accurate guest records and property management systems
- Process payments and manage cash/credit transactions
- Promote hotel amenities and local attractions
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with property management systems (e.g., Opera, Delphi)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends/holidays
- Basic math and cash handling proficiency
- High school diploma or equivalent required
- Valid Florida driver's license preferred