Job Description
Join our award-winning hospitality team at the Grand Harbor Hotel, where exceptional service meets coastal elegance. We're seeking a passionate Front Desk Agent to create memorable experiences for our discerning guests in the heart of Boston. As the first point of contact, you'll embody our commitment to luxury and efficiency while supporting our guests' every need.
This full-time position offers competitive compensation, comprehensive benefits, and opportunities for career advancement within our premium hotel group. If you thrive in fast-paced environments and take pride in delivering five-star service, we invite you to apply today.
Responsibilities
- Check in/out guests with precision and warmth while managing room assignments
- Handle guest inquiries via phone, email, and in-person with exceptional problem-solving skills
- Process payments, manage reservations, and maintain accurate guest records
- Coordinate with housekeeping, valet, and other departments for seamless operations
- Upsell hotel amenities and services to enhance guest experience
- Resolve guest complaints professionally and escalate when necessary
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- High school diploma or equivalent; hospitality certification preferred
- Valid Massachusetts driver's license (for valet coordination)
- Ability to lift 25 lbs and stand for extended periods