Job Description
Join our award-winning team at Grand Hotel Las Vegas as a Front Desk Agent! We're seeking a passionate hospitality professional to deliver exceptional guest experiences in the heart of the Strip. This full-time role offers competitive pay, comprehensive benefits, and growth opportunities within our luxury resort. If you thrive in fast-paced environments and take pride in creating memorable stays, we want you on our team!
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and professionalism
- Manage reservations, room assignments, and billing inquiries using hotel software
- Resolve guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping, maintenance, and security teams for seamless operations
- Process payments and maintain accurate financial records
- Promote hotel amenities and services to enhance guest satisfaction
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel management systems (e.g., Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Valid NV work permit and flexible availability including nights/weekends
- Basic knowledge of Las Vegas attractions and transportation