Job Description
Join our award-winning hospitality team as a Night Shift Front Desk Agent at the Grand Hotel Fort Worth! We're seeking a dedicated professional to provide exceptional guest experiences during overnight hours. This role is perfect for detail-oriented individuals who thrive in dynamic environments and value creating memorable stays for travelers worldwide. Enjoy competitive compensation, comprehensive benefits, and a supportive team culture in the heart of Fort Worth's vibrant downtown.
Responsibilities
- Manage guest check-ins/checkouts with efficiency and warmth
- Handle reservation modifications and guest inquiries 24/7
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams for seamless operations
- Resolve guest concerns promptly with exceptional service standards
- Monitor hotel security systems and emergency protocols
- Prepare end-of-night reports and manage key inventories
Qualifications
- Minimum 1 year hospitality or customer service experience
- Strong communication and conflict resolution skills
- Proficiency in property management systems (e.g., Opera)
- Ability to work independently overnight shifts
- Basic knowledge of Fort Worth attractions and services
- Valid Texas driver's license (preferred)
- Flexible availability including weekends/holidays
- High school diploma or equivalent required