Job Description
Join our award-winning team at Grand Oasis Hotel, where luxury meets excitement in the heart of Las Vegas! We're seeking dynamic Front Desk Agents to create unforgettable guest experiences. This full-time role offers competitive pay, comprehensive benefits, and the chance to work in one of the world's most vibrant destinations. If you're passionate about hospitality and thrive in fast-paced environments, we want to meet you!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Manage room assignments and inventory with real-time precision
- Resolve guest inquiries and complaints with professionalism and empathy
- Process payments, handle cash, and maintain financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through exceptional service delivery
- Train new staff on front desk protocols and systems
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year hotel front desk or customer service experience
- Advanced proficiency in PMS systems (e.g., Opera, StayNTouch)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong multitasking abilities in high-pressure situations
- Basic knowledge of Las Vegas attractions and local services
- Valid Nevada work permit and clean background check