Job Description
Launch your hospitality career with Grand Hospitality Group! We're seeking enthusiastic individuals for our Front Desk Agent position in Charlotte, NC. No prior experience is required – we provide comprehensive training to help you succeed in a luxury hotel environment. Enjoy flexible scheduling, competitive pay, and opportunities for growth within our renowned chain.
Responsibilities
- Greet guests with exceptional service and manage check-in/check-out procedures
- Handle reservation inquiries and modify bookings using our property management system
- Assist with guest requests, including dining recommendations and local attraction information
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams to resolve guest concerns
- Uphold brand standards for cleanliness and safety protocols
Qualifications
- No experience required – training provided!
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to work weekends, evenings, and holidays
- Attention to detail and problem-solving abilities
- Positive attitude and customer-focused mindset