Job Description
Join our award-winning team at Grand Horizon Hotels as a Front Desk Agent in the vibrant heart of Austin! We're seeking charismatic hospitality professionals to deliver exceptional guest experiences while showcasing the unique charm of Texas' capital city. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a luxury hotel environment.
As the first point of contact for our international guests, you'll embody our brand's commitment to excellence while handling check-ins, managing reservations, and resolving inquiries with professionalism and warmth. Ideal candidates thrive in fast-paced settings and possess a passion for creating memorable stays.
Responsibilities
- Efficiently manage guest check-ins/check-outs using hotel property management systems
- Process payments and handle cash/credit transactions accurately
- Respond to guest inquiries and resolve issues promptly
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and local attractions to enhance guest experience
- Maintain detailed records of guest preferences and special requests
- Assist with VIP arrivals and special event accommodations
Qualifications
- 1+ years of hotel front desk or customer service experience
- Proficiency with property management systems (e.g., Opera, Cloudbeds)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends/holidays
- Valid Texas driver's license with clean record
- Basic knowledge of Austin attractions and transportation
- Ability to multitask in high-pressure situations
- Fluent English; Spanish proficiency preferred