Job Description
Join our award-winning luxury hotel in Manhattan and become the face of hospitality! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences through seamless check-ins, personalized service, and proactive problem-solving. Enjoy weekly pay and flexible shift schedules (evenings, nights, weekends) while working in a dynamic environment with growth opportunities. Our team thrives on professionalism, positivity, and attention to detail.
Responsibilities
- Manage guest check-in/check-out processes with speed and accuracy
- Handle reservations, billing inquiries, and payment processing
- Resolve guest complaints with empathy and solution-oriented thinking
- Coordinate with housekeeping, security, and maintenance teams
- Operate PMS systems (e.g., Opera) and maintain guest records
- Upsell hotel amenities and services to enhance guest stays
- Maintain a clean, organized front desk area
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with reservation systems (e.g., Marriott, Hilton PMS)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic math and cash handling accuracy
- Professional appearance and polished demeanor
- Fluency in English; Spanish proficiency a plus