Job Description
Join our award-winning luxury hotel in downtown Dallas as a Front Desk Agent! We're seeking charismatic professionals to create unforgettable guest experiences through exceptional service. This urgent opening offers rapid advancement opportunities and a competitive benefits package including health insurance, 401(k) matching, and complimentary room nights. Work in a vibrant urban setting near major attractions while representing one of Texas' premier hospitality brands. Immediate start available for candidates with proven customer service excellence.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences using Opera PMS system
- Handle guest inquiries, complaints, and requests with professionalism and empathy
- Manage room reservations, availability, and rate adjustments
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest needs
- Execute upselling strategies for premium rooms and amenities
- Maintain security protocols and guest confidentiality
- Participate in daily team briefings and training sessions
Qualifications
- Minimum 1 year hotel front desk or high-end customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Texas driver's license with clean record
- Flexible availability including weekends, nights, and holidays
- Basic knowledge of Dallas attractions and transportation
- Professional appearance and polished presentation skills