Job Description
Join our award-winning team at Metropolitan Hospitality Group as a Front Desk Agent! We're seeking passionate professionals to deliver exceptional guest experiences in Detroit's vibrant downtown. This full-time shift-based role offers competitive compensation, comprehensive benefits, and career growth opportunities in the heart of Michigan's hospitality scene.
What We Offer:
- Full-time schedule with consistent shifts (days/weekends)
- Health, dental, and vision benefits after 60 days
- Hotel room discounts and travel perks
- 401(k) with company match
- Tuition reimbursement program
Responsibilities
- Seamlessly check-in/check-out guests while maintaining personalized service standards
- Manage reservation systems and optimize room allocation
- Resolve guest inquiries with proactive problem-solving solutions
- Coordinate with housekeeping and maintenance departments for operational excellence
- Process payments and maintain accurate financial records
- Execute upselling strategies for room upgrades and amenities
- Maintain security protocols for guest and property safety
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in Opera or PMS systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/holidays
- Basic knowledge of Detroit attractions and transportation
- High school diploma or equivalent; hospitality degree preferred
- Valid Michigan driver's license preferred
- Ability to stand for 8-hour shifts