Job Description
Join our award-winning luxury hotel in the heart of Dallas! We're seeking a passionate Front Desk Agent to deliver exceptional guest experiences. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, reservations, and guest inquiries. Enjoy competitive benefits, career advancement opportunities, and a vibrant work culture in one of Texas' most dynamic cities.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera PMS
- Handle reservation inquiries and modifications with precision
- Resolve guest complaints promptly and professionally
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain a clean and organized front desk area
Qualifications
- Minimum 2 years hotel front desk experience
- Proficiency in hotel management systems (Opera/PMS)
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Valid Texas driver's license (preferred)
- Flexible availability including weekends and holidays