Job Description
Welcome to the Baltimore Harbor Hotel & Conference Center, where we pride ourselves on delivering exceptional hospitality experiences. We are currently seeking a friendly, organized, and motivated Front Desk Agent to join our dynamic team.
Whether you are just starting your career in the hospitality industry or looking to transition into a role that values customer service, we want to hear from you. We offer comprehensive training and a supportive environment for those with no prior experience.
In this role, you will be the first point of contact for our guests, ensuring their stay is memorable from the moment they arrive. If you have a positive attitude and a passion for helping others, we invite you to apply today.
Responsibilities
- Greet and Welcome: warmly welcome guests upon arrival, assist with check-in and check-out processes efficiently.
- Guest Relations: handle guest inquiries, requests, and complaints with professionalism and a solution-oriented mindset.
- Phone Management: professionally answer incoming calls, take accurate messages, and transfer calls to the appropriate departments.
- Reservations & Data: maintain accurate guest records in the property management system and assist with reservation inquiries.
- Security & Access: verify guest identities, manage room keys/access cards, and ensure the security of the property.
- Area Maintenance: keep the front desk area clean, organized, and stocked with necessary supplies.
Qualifications
- Communication: Excellent verbal and written communication skills in English.
- Attitude: A positive, outgoing, and professional demeanor with a genuine desire to help others.
- Computer Skills: Basic computer proficiency, including familiarity with email and web browsers.
- Reliability: Ability to work flexible shifts, including weekends, holidays, and evenings.
- Appearance: Professional appearance and grooming standards.
- Experience: No prior experience required – we provide full training!