Job Description
Join our award-winning luxury waterfront hotel in downtown San Diego as a Front Desk Agent! We're seeking enthusiastic professionals to create unforgettable guest experiences while advancing their hospitality careers. No prior experience required – we provide comprehensive training for motivated individuals passionate about service excellence. Enjoy competitive compensation, health benefits, and career growth opportunities in one of America's most vibrant coastal cities.
Responsibilities
- Provide exceptional guest check-in/check-out experiences using PMS systems
- Manage reservation inquiries and room availability with precision
- Resolve guest concerns promptly and escalate complex issues appropriately
- Process payments accurately and maintain secure cash handling procedures
- Coordinate with housekeeping and maintenance teams for flawless operations
- Act as local tourism ambassador with comprehensive destination knowledge
- Maintain meticulous records of guest feedback and incident reports
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – training provided!
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities with a customer-first mindset
- Proficient in basic computer applications
- Ability to multitask in fast-paced environments
- Flexible availability including weekends and holidays
- Positive attitude and commitment to hospitality excellence