Job Description
Are you looking for a rewarding opportunity on your days off?
We are currently seeking a professional and energetic Front Desk Agent to join our elite team in Oklahoma City. If you thrive in a fast-paced environment and have a passion for hospitality, we want to hear from you! This role focuses on our high-volume weekend shifts, offering a fantastic chance to balance work with your personal life.
As a key member of our front-line team, you will be the first point of contact for our valued guests, setting the tone for their entire stay. We offer a competitive salary, flexible scheduling, and a dynamic work culture.
Responsibilities
- Manage the front desk operations efficiently, including check-ins, check-outs, and room assignments.
- Greet guests warmly upon arrival and provide exceptional customer service throughout their stay.
- Respond to phone inquiries, emails, and in-person requests promptly and professionally.
- Process payments, manage folios, and ensure accurate billing reconciliation.
- Address and resolve guest complaints or special requests with a problem-solving mindset.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for arrivals.
- Maintain a clean, organized, and welcoming lobby environment at all times.
Qualifications
- High school diploma or GED is required; hospitality experience is a plus.
- Previous experience in front desk or guest services preferred but not mandatory.
- Strong interpersonal and communication skills with a focus on customer service.
- Ability to work flexible hours, including weekends, nights, and holidays.
- Proficiency in Microsoft Office Suite and property management systems (PMS).
- Must be professional, detail-oriented, and able to stand for extended periods.