Job Description
Welcome to The Grand Plaza Hotel, where luxury meets genuine hospitality. We are currently seeking a dynamic and professional Front Desk Agent to join our full-time team. If you have a passion for creating unforgettable guest experiences and thrive in a fast-paced, upscale environment, we want to hear from you.
As the face of our hotel, you will be responsible for ensuring our guests feel welcomed, valued, and well-cared for from the moment they arrive until they depart. We offer a competitive benefits package and a supportive team culture.
Responsibilities
- Manage efficient guest check-in and check-out procedures, ensuring accuracy and security.
- Respond to incoming phone calls and emails promptly, addressing inquiries, reservations, and special requests.
- Handle guest complaints and requests with empathy and professionalism to ensure high satisfaction scores.
- Maintain a clean, organized, and welcoming front desk area and lobby space.
- Process payments and reconcile daily financial transactions accurately.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
- Assist with administrative tasks such as data entry, filing, and inventory management.
Qualifications
- High school diploma or GED required; hospitality experience is a plus.
- Previous experience as a Front Desk Agent or in a similar customer service role preferred.
- Strong computer literacy, including proficiency with Property Management Systems (PMS).
- Excellent verbal and written communication skills with a polished phone demeanor.
- A friendly, approachable demeanor and a genuine passion for hospitality.
- Ability to work flexible hours, including weekends and holidays.