Job Description
Join our award-winning team as a Front Desk Agent and launch your hospitality career! No experience required—we provide comprehensive training to help you thrive. At Grand Hospitality Group, we pride ourselves on creating exceptional guest experiences in Milwaukee's vibrant downtown. Enjoy competitive pay, flexible scheduling, and opportunities for advancement. If you're a people person with a passion for service, this is your perfect entry into the dynamic world of hospitality.
Responsibilities
- Warmly greet and check in/check out hotel guests with professionalism and efficiency
- Manage reservations and room assignments using our property management system
- Handle guest inquiries and resolve issues promptly to ensure satisfaction
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through cleanliness and exceptional service
- Participate in daily briefings and training sessions
Qualifications
- No prior experience required—comprehensive training provided
- High school diploma or equivalent required
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer systems and software
- Ability to work flexible shifts including evenings, weekends, and holidays
- Positive attitude and commitment to guest satisfaction
- Valid Wisconsin driver's license (if required for errands)