Job Description
Join our award-winning team at Grand Oaks Hotel & Resort, where luxury meets innovation in the heart of Pennsylvania! We're seeking a dedicated Full-Time Hotel Shift Supervisor to ensure seamless 24/7 operations during evening and overnight shifts. This pivotal role combines leadership excellence with hands-on guest experience management in our premium boutique hotel setting. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in one of Pennsylvania's most vibrant hospitality destinations.
Responsibilities
- Oversee all front desk, housekeeping, and security operations during assigned shift
- Manage staff scheduling, performance evaluations, and training initiatives
- Resolve guest complaints with empathy and professionalism while maintaining service standards
- Coordinate emergency response protocols and ensure safety compliance
- Optimize shift efficiency through inventory management and resource allocation
- Execute daily revenue management strategies to maximize occupancy and profitability
- Maintain meticulous documentation of shift reports and incident logs
Qualifications
- Minimum 3 years hotel supervisory experience in 24/7 operations
- Proven expertise in shift management and staff leadership
- Strong problem-solving abilities with crisis management skills
- Advanced knowledge of PMS systems (Opera/Micros preferred)
- Excellent communication and conflict resolution expertise
- Flexible availability including nights, weekends, and holidays
- Pennsylvania Food Handler certification (or ability to obtain)
- Bachelor's degree in Hospitality Management or equivalent experience