Job Description
Are you a hospitality enthusiast looking for an exciting opportunity in the heart of Austin? Join the dynamic team at The Grand Austin Suites, where we redefine guest experiences with elegance and efficiency.
We are currently seeking a dedicated Full-Time Front Desk Agent to join our luxury property. As the first point of contact for our guests, you will play a pivotal role in ensuring memorable stays and fostering a welcoming atmosphere.
Why Join Our Team?
- Competitive Compensation: Earn between $19.00 and $24.00 per hour plus performance bonuses.
- Comprehensive Benefits: Medical, dental, and vision insurance available after 90 days.
- Work-Life Balance: Generous paid time off and flexible scheduling options.
- Employee Perks: Free hotel stays for staff and discounts at local Austin attractions.
- Growth Opportunities: Clear career progression paths within the hospitality sector.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to guests upon arrival and departure.
- Reservation Management: Handle check-ins, check-outs, and reservations efficiently using the PMS system.
- Guest Relations: Address guest inquiries, complaints, and requests with empathy and professionalism.
- Operations Support: Assist in maintaining the cleanliness and organization of the front desk area.
- Communication: Coordinate with housekeeping and maintenance teams to ensure guest needs are met promptly.
- Financial Accuracy: Process payments accurately and maintain daily logs and reports.
Qualifications
- Experience: Minimum of 1 year of front desk or hospitality experience preferred.
- Education: High school diploma or GED required.
- Skills: Proficiency in Microsoft Office Suite and hotel management software (e.g., Opera, Micros).
- Communication: Excellent verbal and written communication skills in English.
- Availability: Ability to work flexible shifts, including weekends, evenings, and holidays.
- Attitude: A positive, customer-centric mindset with strong problem-solving abilities.