Job Description
Join our award-winning team at Grand Harbor Hotels & Resorts, where luxury meets coastal charm in the heart of Boston! We're seeking a dynamic Front Desk Agent to create unforgettable guest experiences at our iconic waterfront property. As the first point of contact, you'll embody our commitment to exceptional service while managing check-ins, handling reservations, and resolving inquiries with professionalism. Enjoy competitive benefits, growth opportunities, and a vibrant work environment in one of America's most historic cities. Apply today to start your hospitality career journey!
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera property management system
- Handle reservation inquiries, modifications, and VIP guest requests with precision
- Resolve guest complaints and coordinate with housekeeping/management teams
- Process payments and maintain accurate financial transaction records
- Execute upselling strategies for room upgrades, dining, and spa services
- Collaborate with concierge team to enhance guest experiences
- Maintain cleanliness and organization of the front desk area
Qualifications
- Minimum 2 years hospitality or customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Massachusetts driver's license preferred
- Basic knowledge of Boston attractions and transportation
- Flexible availability including weekends and holidays
- High school diploma or equivalent required